Please order carefully! We
are happy to answer questions before you make your purchase.
If we ship you one incorrect
item, we will replace that item or refund your money for that item (as well
as the return shipping costs) after we have received the incorrect item.
We are not responsible for shipping outbound or inbound costs above USPS Priority Mail (Not one price box)(Please use a one price envelope, not a tyvek bag when possible), on any return that we can accept. We must be notified of incorrect items within five (5) business days of delivery.**
Services, such as Chlorination, Shining or Open Crotch are not refundable at any time for any reason. If you purchase an item and have a service
added to it and the item is eligible for return or exchange these services
can not be refunded or exchanged.
Wash & Shine is a service, as such once it has been performed it can't
be undone or resold, therefore, Wash & Shine can not refunded under
Special Order/Made To Measure
Special order and Made to Measure items are not returnable or exchangeable.
Upon receipt please examine your garment for defects before washing
At our discretion we will repair or replace any merchandise with
a manufacturer's defect (which we must verify by inspection of
the item); however, we must be notified by you of a defect within five (5)
business days of delivery.
Defective items must be returned to us unwashed (even if
they've been tried on) with all of the original product packaging (not including
Dip Molded items will, by nature of the manufacturering process, have slight imperfections. These are not considered defects, rather they are a natural part of the dip molding process.
If you have a problem with an item that you believe has a manufacturer's
defect, please contact us BEFORE you attempt to return it.
Please do not attempt to modify or repair any item as this will
void any warranty that is stated or implied. We are not responsible for
shipping costs for any defective item above USPS Priority Mail (Not flat
MBE International LLC dba TLS Rubber Gear reserves the right to
be the final authority on what constitutes a manufacturer's defect.
You are responsible for ordering
the correct size. Any advice we may offer about size is to be used as a
guideline only, as we have not measured you in person.
Please measure yourself carefully.
If you order an incorrect size we will exchange most items; however,
for your safety, we CANNOT under any circumstances accept returns or exchanges
on items that have been worn or where there may be a health risk, ie: items
worn on the genitals, panties, jocks, briefs, insertables, Sheaths, Condoms, etc.
We must be notified of exchange issues within five (5) business
days of delivery.
Acceptable exchanges must be in resalable condition, ie: ready to
sell, in the original packaging.
Returned items that are not in the original packaging or resalable
condition may incur a 50% to 100% repackaging or replacement fee.
We are not responsible for return shipping costs for incorrectly
We will issue store credit or replacements ONLY for returns
that meet all of our return policy criteria.
Store credit may be used to purchase new merchandise ONLY
and may not be used for return shipping.
NO cash refunds unless otherwise stipulated on this policy page.
Store Credit Only.
Liquids, Gels and Powders are not returnable under any circumstances.
No returns on Special Order items for any reason other than manufacturers
defects. MBE International LLC dba TLS Rubber Gear reserves the right to
repair or replace defective Special Ordered items.
RA number is required for ALL returns. We will
NOT accept any return that does not have a return authorization (RA) number.
RA numbers must be visible on the outside of the package. Note: Any
item that is returned without an RA number will be returned to sender or
charged a 25% restocking fee.
*RA numbers are valid for fifteen (15) business
days for ALL returns ie: Returns must be returned to us within fifteen
(15) days of receipt of an RA number. Items returned after 15 days will
be subject to a 25% restocking fee.
We are not responsible for returned items that are lost in transit
or for which you haven't contacted us for prior return approval.
Authorized returns MUST be shipped USPS Priority Mail or equivalent
with Delivery confirmation. In the USA please use USPS free mailers. As you are shipping to a PO Box NO FedEx or UPS accepted.
To contact us for more information
about returning an item or to receive an RA number, write us at Contact Us